General Info & FAQs

General Information

What to Expect

Our doctor and staff provide a caring, gentle approach to treating the first-time patient. We create a positive experience so that future visits are happy visits.

Your First Visit

At your child’s first visit, he or she is given a tour of the office, introduced to the staff, and shown the dental equipment we will use during the visit. Depending on your child’s age, X-rays, a full dental exam, cleaning, and fluoride treatment may be performed. A complimentary orthodontic evaluation is also performed when appropriate. Home care, proper brushing, and flossing techniques are explained to the child and parent.

Scheduling Appointments

We try our best to schedule appointment times that fit your needs, however, after-school appointments between 3:00pm and 5:00pm fill up quickly. We ask that you make follow-up appointments during the checkout process. For our patients ages five and under, appointments are only between 8:15 a.m. and 11:30 a.m.

Appointment Cancellations or Missed Appointments

A 24-hour notice is expected for cancellations and appointment changes. When the office is closed, a message on our answering machine is acceptable. A fee will be added to all accounts that do not give the required 24-hour notice.

Late Arrivals

We try very hard to see our patients on time, however, this is only possible when our patients arrive at their appointed times. Please notify us by phone when you are running late. Patients arriving late are asked to reschedule.


We accept most major insurances and are happy to submit claims directly to your insurance company. If your insurance plan has an in-network and out-of-network component to it, we would highly recommend you contact your insurance company to make sure our office participates in your specific plan. Participation is at a plan level not at the insurance company level. So, even though we participate with Delta Dental it does not guarantee we participate with your specific Delta Dental plan. If insurance is a major concern for you as you seek a dental home for your family, we urge you to contact your insurance company in advance of scheduling any appointments and to check our level of participation.

At your request, we will check with your insurance company to estimate your out-of-pocket expense for future treatment. If your insurance plan is a federal plan, reimbursement is made directly to the insured; therefore, payment for services rendered is expected on the day of the visit.

Patients are responsible for providing dental insurance information at the first visit and updating the office as changes take place. Regardless of insurance coverage, the parent or guardian who signs the paperwork is responsible for payment. All co-pays and deductibles are due at the time of service.

A few of the insurance companies our office accepts: Delta Dental (PPO & Premier participation), Blue Cross and Blue Shield of Massachusetts, and Cigna.

Patients without Insurance

Payment is expected at the time of service unless prior arrangements have been made with the billing office. Should payment arrangements be necessary, speak to our front office staff for assistance in setting up a monthly payment plan that meets both our needs.

Oral Piercings

The American Dental Association® and this dental office oppose the practice of intraoral and perioral piercing. Due to the potential risk of infection, blood-borne disease transmission, and oral trauma, we do not treat patients with oral piercings.

Orthodontic Treatment

When your child needs orthodontic treatment, we help you determine the next best steps for their care.

Sick Children

Out of concern for other patients and our staff, please do not bring sick children into our office. Call us, and we will be glad to reschedule your appointment.


What is the right age for the first visit?

The American Dental Association®, American Academy of Pediatrics®, and American Academy of Pediatric Dentistry recommend that a child be seen by a dentist as soon as the first tooth erupts, but at least no later than the first birthday.

What can I do to protect my child's teeth during sporting events?

Soft, plastic mouth guards can be used to protect a child’s teeth, lips, cheeks, and gums from sports-related injuries. A custom-fitted mouth guard will protect your child from injuries to the teeth and face, and even provide protection from concussions or other severe injuries to the head.

What should I do if my child falls and knocks out a permanent tooth?

The most important thing to do is to remain calm, and then find the tooth. Hold it by the crown rather than the root, and try to reinsert it into the socket. If that is not possible, put the tooth in a glass of milk, and immediately call our office at (603) 778-0400 to be seen. These instructions apply to permanent teeth only. Never reinsert a primary (baby) tooth.